Return Policy

Return & Refund Policy
Effective Date: 2026

Thank you for shopping at LuxRaw Hair.

Please read this policy carefully before placing your order.

1. Eligibility for Return
   Items may be returned within 30 days after delivery.
   To qualify for return:

• Hair products must be unused, unwashed, uncombed, kept in original packaging.
• Wigs and hair bundles CANNOT be worn, cut, bleached, dyed, heat styled or altered in any way.
  Used, worn or altered hair items are NOT eligible for return due to hygiene reasons.

2. Return Process
   Contact our customer service by email first to request a return authorization.
   We will send you return instructions.
   Customer is responsible for return shipping cost unless the item arrived damaged or we shipped the wrong product.
3. Refund
   Once we receive and inspect the returned item, we will notify you of approval or rejection.
   If approved, your refund will be processed to your original payment method. Refunds may take 5–10 business days depending on your payment provider.
4. Damaged / Wrong Item
   If you receive damaged or incorrect items, please send clear photos within 48 hours of delivery. We will arrange replacement or refund at our cost.
5. Final Sale
   Custom colored, bleached, cut, installed or styled hair items are final sale and cannot be returned.
6. Contact
   For return questions, please send us an email.
   Contact email: support@luxrawhair.com